Refund Policy

1. Overview

At Quoglarngrvim, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges of our products.

By making a purchase from our website, you agree to the terms of this Refund Policy.

2. Right of Withdrawal (Norway and EEA Consumers)

2.1 Withdrawal Period

If you are a consumer in Norway or the EEA, you generally have the right to withdraw from your purchase within 14 days without giving any reason for distance contracts. The withdrawal period expires 14 days after the day on which you or a third party indicated by you (other than the carrier) acquires physical possession of the goods.

2.2 Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can contact us at:

Email: partnership@quoglarngrvim.world

You may use a model withdrawal statement such as: "I hereby give notice that I withdraw from my contract of sale for order [ORDER NUMBER], received on [DATE], name [FULL NAME], address [ADDRESS], date [DATE]."

Please include:

• Your full name
• Order number
• Date of order and receipt
• Clear statement of withdrawal

2.3 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than:

• 14 days after the day we receive back from you any goods supplied, or
• 14 days after the day you provide evidence that you have returned the goods, whichever is earlier

3. Return Conditions

3.1 Eligible Returns

To be eligible for a return, the following conditions must be met:

• The product must be in its original, unopened, and sealed packaging
• The product must not have been used, damaged, or tampered with
• The product must be returned within the applicable return period
• You must provide proof of purchase (order confirmation or receipt)

3.2 Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used
• Products with broken seals
• Products damaged due to mishandling by the customer
• Products returned after the withdrawal period has expired

This reflects statutory health and hygiene exceptions that may apply to sealed consumable goods once unsealed after delivery.

4. Return Process

4.1 Initiating a Return

To initiate a return:

1. Contact us at partnership@quoglarngrvim.world with your return request
2. Include your order number and reason for return
3. Wait for our confirmation and return instructions
4. Ship the product back to us using the provided address

4.2 Return Shipping

You are responsible for the cost of returning the product unless:

• The product was damaged during shipping
• You received the wrong product
• The product is defective

We recommend using a trackable shipping service and purchasing shipping insurance for your return.

4.3 Return Address

Products should be returned to:

Quoglarngrvim
Sophus Lies vei 2
1523 Moss
Norway

Please do not send returns without prior authorization.

5. Refund Process

5.1 Refund Timeline

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed without undue delay and no later than 14 days in accordance with applicable law.

5.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative refund method.

5.3 Refund Amount

Your refund will include:

• The full product price
• Original shipping costs (standard delivery only)

The following will be deducted from your refund:

• Any reduction in value due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods

6. Damaged or Defective Products

6.1 Reporting Damaged Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

• Photos of the damaged product and packaging
• Description of the damage or defect
• Your order number

6.2 Resolution Options

For damaged or defective products, we will offer:

• A full refund, including return shipping costs, or
• A replacement product at no additional cost

7. Wrong Product Received

If you receive the wrong product, contact us immediately. We will:

• Arrange for the return of the incorrect item at our expense
• Ship the correct product to you at no additional cost
• Or provide a full refund if preferred

8. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

9. Order Cancellation

9.1 Before Shipping

If you wish to cancel your order before it has been shipped, please contact us immediately. If successful, we will provide a full refund.

9.2 After Shipping

If your order has already been shipped, you will need to wait to receive it and then follow the return process outlined above.

10. Late or Missing Refunds

If you haven't received your refund within the stated timeframe:

1. Check your bank account again
2. Contact your credit card company (it may take some time for the refund to post)
3. Contact your bank
4. If you've done all of this and still have not received your refund, please contact us

11. Exceptions

We reserve the right to refuse returns or issue partial refunds in cases of:

• Suspected abuse of the return policy
• Products returned in unsatisfactory condition
• Returns initiated outside the withdrawal period
• Missing proof of purchase

These exceptions do not limit statutory consumer rights that cannot legally be waived.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page. The policy applicable to your order is the policy in effect at the time of purchase.

For material changes, we will apply the legally required notice standards before the changes affect new orders.